Payment & Refund Policy for SoulSkull.com

At SoulSkull.com, we strive to provide a seamless shopping experience for all our customers. Below is our Payment & Refund Policy, designed to ensure transparency and resolve any concerns you may have.

1. Payment Methods
   We accept secure payments through Razorpay and provide the Cash on Delivery (COD) option for eligible orders. The available payment methods include:

Credit Cards (Visa, Mastercard, etc.)
Debit Cards
Net Banking
UPI (Unified Payments Interface)
Digital Wallets
Cash on Delivery (COD) (where applicable)
Important:

COD is only available for selected pin codes.
Online payments are processed through Razorpay’s secure infrastructure.
Upon successful payment, you will receive a confirmation email with your order details.

2. Payment Confirmation
   After completing a transaction, an order confirmation email will be sent to the email address provided.
   If you do not receive confirmation within 24 hours, check your spam/junk folder or contact our customer support team at [Your Contact Email].
3. Refund & Exchange Policy
   We prioritize customer satisfaction and offer exchanges or refunds under specific conditions as outlined below:

Eligible Scenarios for Refund/Exchange:
Defective or Damaged Products

If the product you receive is damaged, defective, or incorrectly printed, you must notify us within 7 days of receiving it.
Include photographic evidence for review. We will replace the product or issue a refund as per your preference.
Order Cancellation

Orders can be canceled within 24 hours of placement.
Cancellations are not permitted once production of the custom order begins.
To request cancellation, email us immediately at [Your Contact Email].
Exchanges for Correct Products

We accept exchanges for items that were correctly fulfilled if they meet the exchange criteria. Refunds are not provided for such cases.
Items returned due to change of mind or incorrect size selection can only be exchanged and not refunded.

4. Refund Process
   Initiating a Refund

Email us at [Your Contact Email] with your order number and reason for the refund request.
Attach supporting documentation (e.g., photos of defects).
Approval and Processing

Refunds will be processed via Razorpay and credited to your original payment method.
After we receive the delivered product, please allow 5-7 business days for the amount to reflect in your account, depending on your bank’s policies.

5. Non-Refundable Situations
   Refunds will not be issued in the following cases:

If the request is made after 7 days of delivery.
If the product has been used, washed, or damaged by improper handling.
If the customer provides incorrect or incomplete shipping information.
For issues arising from change of mind regarding size, design, or style for correctly fulfilled orders.

6. Fraud Prevention
   We actively monitor for fraudulent transactions.
   In case of suspected fraud, we reserve the right to cancel orders and issue refunds to the original payment source.
   We may report fraudulent activities to the appropriate authorities.
7. Changes to the Policy
   SoulSkull.com reserves the right to update this policy at any time. Changes will be reflected on this page, along with the updated “Last Revised” date. We encourage customers to review this policy periodically.
8. Contact Information
   If you have any questions or need assistance with payments or refunds, please contact us at:

Email: [email protected]
Phone: +91-XXXX-XXXXXX
Website: www.soulskull.com
Key Notes for Customers
For personalized products, please double-check designs and sizes before placing your order.
In case of delays caused by unforeseen circumstances (e.g., weather or courier issues), we appreciate your understanding.
Thank you for shopping at SoulSkull.com!